Q. How do purchase my order on the site?
To order your purchase:-
- Click the “Add to Cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue to add other products to the cart or click “Checkout” to proceed with your payment for the products.
- You'll reach checkout page where you need to log in to your account using your Username and Password.
- If you don't have an account created yet, you can register an account, or proceed with payment without an account.
- You'll need to confirm your shipping address on the “Shipping Address” column.
- After entering your shipping address, the Shipping Fee will be calculated.
- Next you'll need to choose your payment method then click the “Place Order Now” button.
- You can choose to pay with Atome or Buy Now Pay Later, Credit/Debit Card, Online Banking, E-Wallet.
- To pay with Shopee SPayLater, GrabPaylater, you can choose the second option.
- Next, you will be directed to the payment gateway and follow the instructions for payment confirmation.
- After payment have been confirmed, you order will be mark as "Paid” and we will begin processing your order.
Q. What are the payment methods available?
Esse Home Furniture Online Store offers various kinds of Payment Methods as shown below:-
1. Visa or Mastercard / Internet Banking / Buy Now Pay Later / E-Wallet Via SenangPay
(Shopee SPaylater, Grab Paylater is available)
2. Atome
3. Cheque / Offline Bank Transfer
Bank: MayBank Berhad
Bank Account: 5623 - 8480 - 8279
Account Name: Esse Home Gallery Sdn Bhd
After you made the payment, please send us the payment slip with your Order :
You may take picture and WhatsApp or email us the at: +6018-257 3121 or support@essehome.com.my
Note: For Offline Bank Transfer, your order will not be processed until we have this confirmation.
Q. How to change my account personal information and shipping address?
Log in to your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill in the email that was used to register the account in the box. Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that has been made?
Yes.
- Please send an email or WhatsApp to our customers service at +6018-257 3121 or support@essehome.com.my with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped, or requested for return, we may charge a service fee.
Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (RM).
Q. How long does the delivery usually takes?
Delivery usually will take about 5 to 10 working days.
Some area such as Felda, kampung or outskirts area, delivery time will be longer.
During peak season (festive seasons, flood season), there will be delay in delivery.
Ensure your order details are correct and look out for contact from delivery driver to avoid late delivery.
Q. I live in floor apartments or condos, is there any extra charge to deliver?
Delivery usually only until Ground Floor Guardhouse or Mailroom only.
Upstairs service may not available for certain areas/driver. The extra service charge is payable directly to the delivery driver. You can negotiate with driver for best rate when they arrange the delivery.
Q. I still have doubts!
Sorry that we're unable to clear your doubts on the FAQ page.
Please kindly send us an email or WhatsApp for us to clear your doubts:
WhatsApp: +6018-257 3121
Email: support@essehome.com.my